Customer Success Managers (CSMs) are the architects of customer loyalty and business growth. They are the strategic partners who guide clients to achieve their goals, ensuring they derive maximum value from a product or service. This role sits at the intersection of sales, support, and product, focusing on building long-term relationships and driving retention and expansion. This field is ideal for those who are empathetic, enjoy problem-solving, and have a passion for turning clients into advocates. What You’ll Learn: * How to navigate and manage key customer success platforms like Salesforce and HubSpot * Ways to streamline customer journeys through onboarding and health scoring * How to apply data to analyze retention, churn, and customer satisfaction * Integrating communication and problem-solving skills to manage conflict and provide value * Supporting change management and long-term customer loyalty in the digital age Who This Curriculum Is For: * Entry-level professionals curious about a career in tech * Career changers moving into customer-facing roles * Professionals ready to build client loyalty and drive business growth A mix of bite-sized videos and in-depth training allows you to learn at your own pace.